Privacy Policy

Effective Date: December 26, 2024

Koncert (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, Koncert, including our website, mobile application, and any other services we provide (collectively, the “Services”). Please read this Privacy Policy carefully. By using our Services, you agree to the terms of this Privacy Policy.

Contents

  • Information We Collect
  • How We Use Your Information
  • Sharing Your Information
  • Data Retention
  • Your Rights
  • Security Measures
  • International Data Transfers
  • Third-Party Links
  • Children’s Privacy
  • Changes to This Privacy Policy
  • Contact Us

Information We Collect

Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, phone number, password, and any other details you provide.
  • Payment Information: We collect payment details, including credit/debit card numbers and billing addresses, through our secure payment processors.
  • Communication Data: Information you provide when contacting customer service or interacting with us, such as emails or chat messages.

Information Collected Automatically:

  • Device Information: Details about the device you use to access our Services, including IP address, browser type, operating system, and device identifiers.
  • Usage Data: Information about how you use our Services, such as pages viewed, time spent, and interactions.
  • Cookies and Tracking Technologies: Data collected through cookies, pixels, and similar tools to enhance user experience and analyze traffic.

Information from Third Parties:

  • Social Media: If you connect your account to social media platforms, we may access information like your profile name, email, and friend list.
  • Partners and Vendors: Information from third-party service providers or partners to enhance our Services.

How We Use Your Information

  • Providing Services: To process your orders, issue tickets, and manage your account.
  • Communication: To send transactional emails, updates, promotional messages, and event notifications.
  • Improvement: To analyze usage patterns, enhance functionality, and improve user experience.
  • Security: To protect against fraud, unauthorized access, and other threats.
  • Compliance: To comply with legal obligations and enforce our Terms and Conditions.

Sharing Your Information

  • With Service Providers: Third-party vendors that assist us in delivering our Services, such as payment processors, hosting providers, and customer support tools.
  • With Event Organizers: Details necessary for managing and delivering events, such as your name and ticket purchase information.
  • Legal Obligations: When required to comply with laws, regulations, legal processes, or government requests.
  • Business Transactions: In connection with a merger, acquisition, or sale of all or a portion of our business.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize the data.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal requirements.
  • Objection: Object to processing for specific purposes, such as marketing.
  • Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at [Insert Contact Email].

Security Measures

We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

International Data Transfers

If you access our Services from outside Indonesia, your information may be transferred to, stored, and processed in Indonesia or other countries. By using our Services, you consent to such transfers.

Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read their privacy policies.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Koncert
[Insert Address]
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]

By using our Services, you acknowledge that you have read and understood this Privacy Policy.